Identity (ID) card in MTN cash-out transaction.

Momo users react to new directive on cash-out transactions

Identity (ID) card in MTN cash-out transaction.

Some MTN Mobile Money (Momo) users in New Juaben

North Municipality have expressed dissatisfaction over

the telecommunication network’s decision to introduce a

valid Identity (ID) card in its cash-out transaction.

The directive, which will take effect from Friday,

April 2, 2021, would require customers to present

any of the following ID cards – Ghana Card, Driving License,

Passport, Voter’s ID, and National Health Insurance Scheme

card before any MoMo cash-out (withdrawal) transaction

could be processed to curb MoMo fraud in the country.

However, some customers were not happy with the directive,

saying carrying the ID cards for MoMo transaction would cause delays.

Identity (ID) card in MTN  cash-out transaction.
Identity (ID) card in MTN cash-out transaction.
A Momo user at Effiduase, Madam Matilda Koranteng, said:

“This is not necessary, the network needs to only upgrade

their systems to ensure that customers’ funds are safe from

scammers rather than asking for a national ID.”

She said she diverted to Momo to avoid carrying an

Automated Teller Machine (ATM) card around but

with the idea of carrying ID around to withdraw

money, she would prefer to use an ATM.

A trader at Asokore, James Appiah, questioned what would

happen if someone’s ID card was missing, adding that

with the MoMo, it was easy to send or take money

from one’s wallet without any difficulty and appealed with

MTN to be considerate in its decision to avoid losing

customers to other networks.

A resident of Akwadum said most vendors work with

these fraudsters to perpetuate the act of Momo

theft and said giving ID cards to the vendors would give

fraudsters access to use their cards in registering new sim cards.


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