Identity (ID) card in MTN cash-out transaction.
Some MTN Mobile Money (Momo) users in New Juaben
North Municipality have expressed dissatisfaction over
the telecommunication network’s decision to introduce a
valid Identity (ID) card in its cash-out transaction.
The directive, which will take effect from Friday,
April 2, 2021, would require customers to present
any of the following ID cards – Ghana Card, Driving License,
Passport, Voter’s ID, and National Health Insurance Scheme
card before any MoMo cash-out (withdrawal) transaction
could be processed to curb MoMo fraud in the country.
However, some customers were not happy with the directive,
saying carrying the ID cards for MoMo transaction would cause delays.
A Momo user at Effiduase, Madam Matilda Koranteng, said:
“This is not necessary, the network needs to only upgrade
their systems to ensure that customers’ funds are safe from
scammers rather than asking for a national ID.”
She said she diverted to Momo to avoid carrying an
Automated Teller Machine (ATM) card around but
with the idea of carrying ID around to withdraw
money, she would prefer to use an ATM.
A trader at Asokore, James Appiah, questioned what would
happen if someone’s ID card was missing, adding that
with the MoMo, it was easy to send or take money
from one’s wallet without any difficulty and appealed with
MTN to be considerate in its decision to avoid losing
customers to other networks.
A resident of Akwadum said most vendors work with
these fraudsters to perpetuate the act of Momo
theft and said giving ID cards to the vendors would give
fraudsters access to use their cards in registering new sim cards.