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Fastly blames software bug for internet meltdown

Fastly blames software bug for internet meltdown

Fastly blames software bug for internet meltdown

A major internet blackout that hit many high-profile websites

on Tuesday has been blamed on a software bug.

Fastly, the cloud-computing company responsible for the issues,

said the bug had been triggered when one

of its customers had changed their settings.

The outage has raised questions about relying on a handful of

companies to run the vast infrastructure that underpins the internet.

Fastly apologized and said the problem should have been anticipated.

The outage, which lasted about an hour, hit some popular websites

such as Amazon, Reddit, the Guardian and the New York Times.

Fastly senior engineering executive Nick Rockwell said:

 Fastly blames software bug for internet meltdown
Fastly blames software bug for internet meltdown

“This outage was broad and severe – and we’re truly sorry for

the impact to our customers and everyone who relies on them.”

The company operates servers at strategic points around the world

to help customers move and store content close to their end users.

But a customer changing their settings had exposed a bug in

a software update issued to customers in mid-May,

causing “85% of our network to return errors”, it said.

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Engineers had worked out the cause of the problem about 40 minutes

after websites had gone offline at about 11:00 BST, Fastly said.

“Within 49 minutes, 95% of our network was operating as normal,” it said.

The company has deployed a bug fix across its network and promised a

“post mortem of the processes and practices we followed during

this incident” and to “figure out why we didn’t detect the bug during

our software quality assurance and testing processes”.

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